At Gloria Lucia, we are committed to providing our customers with the highest quality Ceramic Christmas Trees and ensuring your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations or may arrive damaged, and we are here to assist you with any returns or exchanges. Please review our returns and exchanges policy below for detailed information on how to proceed.

Eligibility for Returns and Exchanges

  1. Time Frame: To be eligible for a return or exchange, you must contact us within 30 days of receiving your order. Any requests made after this period may not be accepted.
  2. Condition of Items: Items must be returned in their original condition, unused, and in their original packaging. Any items that have been used, damaged (not due to shipping), or altered in any way will not be eligible for a return or exchange.
  3. Proof of Purchase: A receipt or proof of purchase is required to process your return or exchange. Please include this documentation when sending back your items.

Return and Exchange Process

  1. Contact Us: To initiate a return or exchange, please email our customer support team at supportteamnow@glorialucia.com with your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange. Our team will respond to you within 2 business days with further instructions.
  2. Approval and Instructions: Once your return or exchange request is approved, we will provide you with detailed instructions on how to return the item(s) to us. Please do not send back any items before receiving these instructions.
  3. Shipping: You will be responsible for paying the shipping costs for returning your item(s). Shipping costs are non-refundable. If you are exchanging an item, the cost of shipping the new item to you will be covered by Gloria Lucia.
  4. Packaging: Please ensure that the item(s) are securely packaged to avoid damage during shipping. We recommend using the original packaging if possible. Include all original tags, accessories, and documentation.
  5. Return Address: We will provide you with the return address once your return or exchange request has been approved. Please do not send any items to our company address without prior authorization.

Refunds

  1. Processing Time: Once we receive and inspect your returned item(s), we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.
  2. Partial Refunds: In some cases, only partial refunds may be granted (if applicable). This may include items that are not in their original condition, are damaged or missing parts for reasons not due to our error.
  3. Non-Refundable Items: Certain items are non-refundable, including gift cards and items purchased on sale. These items are marked as final sale and cannot be returned or exchanged.

Exchanges

  1. Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at supportteamnow@glorialucia.com with details and photos of the defect or damage. We will arrange for a replacement item to be sent to you at no additional cost.
  2. Different Size or Color: If you would like to exchange an item for a different size or color, please follow the standard return process. Once we receive your returned item, we will process the exchange and ship the new item to you. Availability of replacement items may vary.

Lost or Stolen Packages

Gloria Lucia is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Contact Us

For any questions or concerns regarding our returns and exchanges policy, please contact our customer support team at supportteamnow@glorialucia.com. We are here to assist you and ensure that your shopping experience with Gloria Lucia is positive and satisfactory.

Thank you for choosing Gloria Lucia for your holiday decorations. We value your business and strive to provide you with the best products and service possible.