Welcome to Gloria Lucia! These Terms of Service (“Terms”) govern your use of our website located at glorialucia.com (the “Site”) and the purchase of our Ceramic Christmas Trees and other products (collectively, the “Services”). By accessing or using our Site or Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or Services.

1. Acceptance of Terms

By using our Site or purchasing our products, you signify your acceptance of these Terms. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Site following any changes indicates your acceptance of the new Terms. Please review these Terms periodically for any updates.

2. Eligibility

You must be at least 18 years old to use our Site or purchase our products. By using the Site or Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

3. Orders and Payment

a. Order Acceptance: All orders placed through our Site are subject to acceptance by Gloria Lucia. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in the description or price of the product, or any other issue identified by our team.

b. Pricing: All prices are listed in the currency indicated on the Site and are subject to change without notice. We make every effort to ensure that the prices displayed on the Site are accurate; however, errors may occur. If we discover an error in the price of your order, we will notify you and give you the option to proceed with the correct price or cancel the order.

c. Payment: Payment for all products must be made at the time of purchase. We accept various forms of payment as indicated on the Site. By providing payment information, you represent and warrant that the information is accurate and that you are authorized to use the payment method provided.

4. Shipping and Delivery

Please refer to our Shipping and Returns policy for detailed information on shipping and delivery times, costs, and procedures.

5. Returns and Refunds

Our Return and Exchanges policy outlines the process and conditions for returning products and requesting refunds. By making a purchase, you agree to comply with the terms of our Return and Exchanges policy.

6. Intellectual Property

a. Ownership: All content on the Site, including text, graphics, logos, images, and software, is the property of Gloria Lucia or its licensors and is protected by applicable intellectual property laws.

b. Use of Content: You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works of any content on the Site without prior written consent from Gloria Lucia.

7. User Conduct

By using our Site, you agree not to:

a. Use the Site for any unlawful purpose or in violation of any applicable laws or regulations; b. Engage in any conduct that restricts or inhibits any other user from using or enjoying the Site; c. Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; d. Interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available; e. Use any automated system, software, or device to access, scrape, or index the Site.

8. Disclaimer of Warranties

The Site and Services are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Gloria Lucia does not warrant that the Site or Services will be uninterrupted, error-free, or secure.

9. Limitation of Liability

To the maximum extent permitted by law, Gloria Lucia shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

a. Your use or inability to use the Site or Services; b. Any unauthorized access to or use of our servers and/or any personal information stored therein; c. Any errors or omissions in any content on the Site; d. Any conduct or content of any third party on the Site.

10. Indemnification

You agree to indemnify, defend, and hold harmless Gloria Lucia, its officers, directors, employees, agents, and affiliates, from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your use of the Site or Services, or your violation of these Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Gloria Lucia operates, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in that jurisdiction.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at supportteamnow@glorialucia.com. We are here to assist you and ensure your experience with Gloria Lucia is a positive one.

Thank you for choosing Gloria Lucia!